• SalonClubShop charges a flat shipping fee of $10 across Canada for all orders, regardless of value (after discounts and before taxes).
• Orders are shipped Monday to Friday.
• Business hours: Monday to Friday, 9:00 AM – 5:00 PM (Toronto/Eastern Time).
• No additional customs or handling fees apply.

Delivery Times

• Orders typically have a handling time of 0–3 business days and a transit time of 0–2 business days, depending on location and carrier. Total estimated delivery time: 0–5 business days.

Carrier Delivery Delays

• Delivery times are estimates and not guaranteed. If your package is delayed, contact us at info@salonclubshop.com. We will initiate an investigation with the carrier if needed.
• Replacements will only be sent after the carrier confirms the status of the original shipment.

Tracking

• All orders are shipped with tracking. Once your order ships, you’ll receive a tracking number by email.
• You can also track your order anytime by entering your Order Number and Postal Code on our Order Tracking page.

Damaged Parcels

• If your package is delivered to a PO Box, SalonClubShop is not responsible for any damage due to extreme temperatures, theft, or mishandling.
• For transit-related damages, refer to our Return Policy under "Products Damaged During Delivery."

Unclaimed Parcels

• If the carrier cannot deliver your package, it will be held at the nearest post office.
• Follow the delivery notice instructions or track the package using the provided tracking number.

To retrieve your parcel, bring:

1. The delivery notice
2. Government-issued photo ID with your address

Important: You have 10 business days to collect your parcel. Unclaimed packages will be returned to us and automatically refunded, minus the $10 return shipping fee.

Incorrect or Incomplete Address

• If a delivery address is incorrect or incomplete, the package will be returned to us. You’ll receive a full refund minus the $10 return shipping fee.
• Please double-check your address at checkout. SalonClubShop is not responsible for address errors.

Out of Stock Items

• In rare cases, some items may be unavailable. If so, we’ll ship the rest of your order and refund the out-of-stock items.

Questions or Concerns?

For help with shipping or tracking, please contact our customer support team at info@salonclubshop.com. We're here to help!

Thank you for shopping with SalonClubShop — we’re committed to getting your beauty essentials to you quickly and reliably.